Shipping Policy

Last updated: [2026]

We ship premium coffee equipment across the United Arab Emirates and want your order to arrive quickly, safely, and well-protected. Below is everything you need to know about how we handle delivery.

Where We Ship

We deliver to all seven emirates of the UAE: Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah.

[If you ship internationally, add: "We also ship to selected countries in the GCC. International shipping rates and timelines are calculated at checkout."]

Processing Time

Orders are processed within [1–2] business days (Sunday–Thursday, excluding public holidays). Orders placed on weekends or holidays are processed on the next business day. Once your order ships, you will receive a confirmation with tracking details.

Delivery Time

After processing, estimated delivery times are:

Delivery times are estimates and may vary due to courier delays, peak periods, weather, or circumstances beyond our control.

Shipping Costs

• A flat shipping fee of [AED XX] applies to standard orders.
• Free shipping on all orders over [AED XXX].
• Large or heavy items (e.g. commercial espresso machines and grinders) may incur an additional handling or freight fee, which will be shown at checkout or confirmed before dispatch.

The exact shipping cost for your order is calculated and displayed at checkout before you pay.

Order Tracking

Once your order is dispatched, you will receive a tracking number by email [or SMS/WhatsApp]. You can use it to follow your shipment until it reaches your door. If you do not receive tracking details within [2] business days of your shipping confirmation, please contact us.

Large Equipment & Installation

For commercial machines and bulky equipment, our team may contact you to arrange a suitable delivery time. If you require professional installation, set-up, or technical support, please reach out — our team is here to help ensure your equipment is ready to perform.

Delivery Issues

• Incorrect address: Please double-check your shipping address at checkout. We are not responsible for delays or losses caused by an incomplete or incorrect address.
• Failed delivery attempts: If the courier is unable to reach you, they will attempt redelivery or contact you to reschedule. Repeated failed attempts may result in the parcel being returned to us.